General Questions

Q: Are your products 100% natural?

A: Yes, all our products are 100% natural with no artificial additives. We source directly from trusted farmers and follow strict quality control.

Q: Do you have organic products?

A: We are in the process of obtaining organic certification.

Q: What is your return policy?

A: Contact us within 3 days of delivery with photos if you receive damaged/defective products. We'll arrange a replacement or refund.

Q: What are your delivery timelines?

A: Orders ship within 1-2 business days. Delivery takes 3-5 business days depending on your location.

Q: How do I track my order?

A: You'll receive a tracking number via email/SMS once your order ships.

Product Return and Refund

Q: Can I return opened products?

A: Only if there's a quality/safety issue, with evidence within 3 days.

Q: Who pays return shipping?

A: We pay for defective/wrong products; customer pays otherwise.

Q: How long for refund?

A: 7-10 business days after inspection.

Q: Can I track my refund?

Answer: Yes, contact us with your refund reference number.

Product-Specific Questions

Mustard Oil

Q: Is your mustard oil cold-pressed?

A: Yes, traditionally cold-pressed (তেঁতুল কাঠের ঘানী) to retain nutrients and flavor.

Q: What is the shelf life?

A: Unopened: 12 months. Opened: Use within 60-90 days for best freshness.

Q: How should I store it?

A: Cool, dry place away from sunlight. Use glass or stainless steel containers with tight lids.

Q: How can I tell if it's pure?

A: Pure oil has a strong pungent aroma and sharp taste. It may thicken slightly when refrigerated.

Q: Can I use it for high-temperature cooking?

A: Yes, smoke point is approximately 480°F/250°C, suitable for frying.

Spice Powders

Q: Are your spices pure?

A: Yes, 100% pure with no fillers, artificial colors, or additives.

Q: What is the shelf life?

A: 2-3 years unopened. For best flavor, use within 6-12 months of opening.

Q: How should I store spices?

A: In airtight containers, cool dark place away from moisture and heat.

Q: Do you grind fresh?

A: Yes, we grind in small batches after cleaning, washing, and sun-drying.

Rice

Q: What is the shelf life of rice?

A: White rice: indefinitely if stored properly. Brown rice: 6-12 months.

Q: How should I store rice?

A: Airtight containers in cool, dry place.

Q: Do I need to wash rice?

A: Yes, rinse 2-3 times until water runs clear for fluffier grains.

Q: How much water should I use?

A: White rice: 1:2 ratio (rice:water). Basmati: 1:1.5. Brown rice: 1:2.5.

Q: How long can I store cooked rice?

A: Refrigerate for 4-6 days or freeze for up to 6 months.

Ordering & Payment

Q: What payment methods do you accept?

A: Credit/Debit Cards, Bkash, Nagad, Rocket, Online Banking, Cash on Delivery.

Q: Is my payment information secure?

A: Yes, we use SSL encryption and never store your card details.

Q: Do you offer wholesale pricing?

A: Yes, contact us for bulk order inquiries.

Contact & Support

Q: How can I contact you?

A: Email: info@lazizagro.com | Phone/WhatsApp: +88-01335157766

Q: Do you have a physical store?

A: Yes, we have both physical stores and online presence.

Quality & Sourcing

Q: Where do you source from?

A: Directly from select farmers and trusted suppliers following sustainable practices.

Q: Do you test for quality?

A: Yes, all products undergo testing for purity and safety.

Q: Are your products vegan/vegetarian?

A: Yes, all are 100% plant-based.

Still have questions? Contact us - we’re here to help!