PRIVACY POLICY - LAZIZ AGRO LIMITED
Effective Date: January 1, 2026 | Last Updated: January 1, 2026
Introduction
Laziz Agro Limited ("we," "us," "our") respects your privacy. This policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with us.
We comply with Bangladesh's Digital Security Act 2018, ICT Act 2006, and GDPR principles (for international customers).
1. Information We Collect
You Provide:
- Name, phone, email, delivery address
- Order details and payment information
- Account credentials (encrypted)
- Communications with us
Collected Automatically:
- IP address, browser type, device info
- Website usage data
- Cookies (see Section 8)
From Third Parties:
- Payment processors (bKash, Nagad)
- Delivery partners
- Social media platforms
We do NOT collect sensitive data like health info, biometrics, or criminal records.
2. How We Use Your Information
| Purpose | Examples |
|---|---|
| Order Fulfillment | Process orders, handle delivery, customer support |
| Marketing | Send offers, recipes, updates (with consent) |
| Improvement | Analyze preferences, enhance products/website |
| Legal | Tax compliance, fraud prevention, legal requests |
| Operations | Farmer partnerships, audits, business records |
3. Legal Basis (GDPR)
We process data based on:
- Consent (marketing emails)
- Contract (order delivery)
- Legal obligation (tax records)
- Legitimate interests (fraud prevention, service improvement)
You may withdraw consent anytime.
4. Information Sharing
| Partner Type | Examples |
|---|---|
| Payment Gateways | bKash, Nagad, SSL Commerz |
| Delivery Services | Couriers, logistics partners |
| IT Providers | Hosting, email, analytics |
| Legal Authorities | When required by law |
We NEVER sell your data. We share only with:
All partners sign confidentiality agreements.
5. Data Storage & Security
Storage: Primary servers in Bangladesh. International transfers use GDPR safeguards (Standard Contractual Clauses).
Security:
- SSL encryption (HTTPS)
- Encrypted databases
- Firewalls & intrusion detection
- Restricted employee access
- Regular security audits
Breach Notification: Within 72 hours if your data is compromised.
6. Data Retention
| Data Type | Retention Period |
|---|---|
| Order history | 7 years (tax compliance) |
| Account data | Account life + 2 years |
| Marketing consent | Until withdrawn + 3 years |
| Analytics | 26 months |
| Payment records | 7 years |
After retention, data is securely deleted or anonymized.
7. Your Rights
You Can:
- Access your data
- Correct inaccurate information
- Delete your data (subject to legal limits)
- Opt-out of marketing anytime
- Withdraw consent
- Export your data (GDPR)
How to Exercise Rights:
Email: support@lazizagro.com
Phone: +880-1335157766
Mail: Privacy Officer, Laziz Agro Limited, House #20, Road #4B, Block-D, Dolipara, Baunia, Uttara, Dhaka
Response Time: Within 30 days.
Marketing Opt-Out:
- Click "Unsubscribe" in emails
- Reply "STOP" to SMS
- Update account preferences (Transactional messages like order updates still sent.)
8. Cookies
We use cookies to improve your experience:
| Type | Purpose |
|---|---|
| Essential | Shopping cart, login |
| Performance | Google Analytics |
| Functional | Language, preferences |
| Marketing | Facebook Pixel, Google Ads |
Control Cookies: Browser settings or cookie banner.
9. Children's Privacy
We do not knowingly collect data from children under 13 (or 16 in EU). If discovered, we delete immediately. Parents: contact privacy@lazizagro.com.
10. Third-Party Links
Our site may link to Facebook, YouTube, payment gateways. This policy does not apply to them. Review their privacy policies.
11. Policy Updates
We may update this policy. Material changes notified via:
- Email (if you have account)
- Website notice
- SMS
Continued use after changes means acceptance.
12. International Transfers
If data transfers outside Bangladesh:
- For EU: Standard Contractual Clauses or Adequacy Decisions
- Other: Contractual security commitments
We prioritize Bangladesh-based storage.
13. Contact Us
Laziz Agro Limited - Privacy Officer
Email: support@lazizagro.com
Phone/WhatsApp: +880-1335157766
Address: House #20, Road #4B, Block-D, Dolipara, Baunia, Uttara, Dhaka-1230, Bangladesh
Hours: Sat-Thu, 9 AM-6 PM (GMT+6)
14. Complaints (EU Residents)
If unresolved, lodge complaint with your local data protection authority: EDPB Members List
Bangladesh Residents: Contact BTRC (www.btrc.gov.bd) or ICT Division (www.ict.gov.bd)
15. Data Protection Officer (DPO)
Email: support@lazizagro.com
Phone: +880-1335157766
Handles GDPR compliance, data requests, and regulatory liaison.
Acknowledgment
By using our services, you acknowledge reading and agreeing to this Privacy Policy.
Thank you for trusting Laziz Agro Limited.